Bus Training

PennTRAIN Online Training PennSCORE and PSP Trainings

This training is available to all Pennsylvania Department of Transportation Grantees and their transportation providers….free of charge!!!

The Pennsylvania Innovative Leadership Development Program aims to effectively train leaders and managers to proficiently guide transit agencies into the future. In a climate where public funding becomes increasingly scarce, it is important to have in place effective leaders and managers who balance available funding and actively seek ways to improve their transit system.

Our new training program offers online training and instructor-led training in three tracks:

COMPLETE TRACK 1 & 3 TO BE A PENNSCORE GRADUATE
COMPLETE TRACK 1 & 2 TO BE A PSP GRADUATE

TRACK 1 – CORE TRAINING
ONLINE TRAINING

This is a pre-requisite course for other tracks but a great core training for all employees. The online program includes Communication Skills 101, Customer Service 101, and an introduction to the transit industry, Transit 101 and more.

Communication Skills 101

  • Communication Skills 101 Introduction
  • Communication Essentials
  • The Effective Communicator

Customer Service 101

  • Customer Service 101 Introduction
  • Customer Service Overview
  • Passenger Sensitivity and Disability Awareness
  • Passenger Assistance
  • Stress Management and Conflict Avoidance
  • Difficult Customer Service Situations

Transit 101

  • Transit 101 Introduction
  • Public Transit Programs
  • Transit Funding, Regulations and Standards
  • The Dispatcher and Scheduler
  • Safety and Security

 

TRACK 2 – PROFESSIONAL SUPERVISOR/MANAGER TRAINING
ONLINE TRAINING AND INSTRUCTOR LED TRAINING
INSTRUCTOR LED TRAINING TBA January/February 2015 IN STATE COLLEGE

An online and instructor-led training designed for supervisors and managers. Topics include supervisory skills, managing employees, conflict resolution, performance measurement processes, and more. (Track 1 must be successfully completed prior to enrollment in Track 2.)

Supervisory Skills 101

  • Supervisory / Leadership Skills 101 Introduction
  • Understanding Organization Policies and Procedures
  • Establishing a Performance-Based Organization
  • Prioritizing and Organizing Your Work
  • Delegating Effectively
  • Resolving Conflict

Supervisory Skills 201

  • Supervisory Skills 201 ILT
  • Supervisory Skills 201 Quiz

Managing Employees 101

  • Managing Employees 101 Introduction
  • Recruiting and Hiring Employees
  • Managing Performance
  • Managing Consequences
  • Coaching and Developing Employees

Managing Employees 201

  • Managing Employees 201 ILT
  • Managing Employees 201 Quiz

 

TRACK 3 – PENNSCORE TRAINER
INSTRUCTOR LED TRAINING TBA January/February 2015 IN STATE COLLEGE

For those individuals who want to become trainers within their organizations, Track 3 contains an instructor development program that teaches the concepts necessary to be an effective trainer. (Track 1 must be successfully completed prior to enrollment in Track 3.)

Instructor Development - ILT

  • Instructor Development ILT
  • Instructor Development Quiz

 

To be authorized to begin the on-line training e-mail Cindy Conaway at cconaway@penntrain.net