Professional Supervisor Program

Advanced Training for Supervisor Program

Get ready to enhance your supervision skills and your personal effectiveness with a course curriculum that takes you through four levels: achievement, teamwork, leadership and breakthrough.

Whether you're new to the roles and responsibilities of supervisor, or you have years of experience, this program will help you play a more effective and valuable role in ensuring safe, reliable transit service for your riders.

The program not is not only designed to enhance your abilities as a professional, but your personal effectiveness, as well as your sense of satisfaction and accomplishment.

But don't just take our word for it. See what some of your fellow supervisors and managers have to say...

“This program was exactly what I needed. I’m looking forward to returning next month for level 200! Thank you!”

“I learned a lot about supervision and about myself. I’ll use what I learned in my daily home life and work environment

“One of the best classes I ever attended!

“Thank you PennTRAIN! Great class!"

“Excellent speakers and content. I’ve learned a lot and have already implemented much of this course in my life."

“A wonderful opportunity."

Course Levels & Topics

Level 100

• Understanding Supervision
• Practical Coaching
• Communication Effectiveness
• Self-Esteem
• Building Confidence
• Relationship Changes
• Your Role in Counseling Employees
• Understanding Customer Needs
• Hiring/Firing Guidelines
• Worker's Compensation
• Sexual Harassment
• Homework for Level 200

Level 200

• Discussion of Homework Results
• The Work of Supervision
• Building Teams
• Managing Your Time
• Managing Your Projects
• How to Handle Hostile Work Environment Issues
• Case Study: Team Building
• Case Study: Communications
• Case Study: Conflict Resolution
• Case Study: Gossip
• On-Board Driver Evaluation
• Counseling Employees
• Performance Gap Analysis
• Homework for Level 300

Level 300

• Supervisor's Role in Safety: Top 10 Concerns
• Supervisor's Role in Safety: At the Scene
• Druy & Alcohol Overview and Reasonable Suspicion
• Homework Debriefing
• Individual Coaching Sessions (evening)
• Danger Zones for Supervisors
• Diversity in the Workplace
• Role Plays: Coaching, Grievance, Arbitration
• Understanding Your Boss's Personality
• Understanding Your Personality (Keirsey Profile Test)
• Self-Assetiveness
• Homework for Level 400

Level 400

• Initial Group Assignment
• Homework Review: Burning Questions
• What Prevents You From Doing Your Best Work?
• Leadership
• Multi-Year Life Plan
• Team Projects
• Ethics and Leadership
• Window and Mirror: Understanding Your Better Self
• Principles of Supervision: Team Presentations
• Final Debriefing
• Ongoing Mentoring Partners

The prerequisite for each course (starting with Level 200) is the previous-level course. Each level is a three-day course. Homework assignments in Levels 100, 200 and 300 are an important component of the program.