TransitSCORE

Safe, Courteous, On-Time, Responsible, Excellent

This program is a joint effort by transit assistance programs in Pennsylvania, Maryland and Virginia to prepare those responsible for training drivers. The program comprises five certified, free-standing workshops designed to provide the person the skills, resources and instruction to become a confident trainer.

The program curriculum is evaluated and updated annually to comply with professional standards and maintain state-of-the-industry training.

Here's what you'll take away from TransitSCORE

  • • Up-to-date information in seven topic areas you can put to use in your operation.
  • • Valuable interaction with peers.
  • • Answers to important questions from expert instructors.
  • • A boost to your career development.
  • • Skills and confidence as a trainer.
  • • Tips for hiring better drivers.
  • • Ways to improve customer service.
  • • Ways to improve employee morale.
  • • Training to deal with conflict and stress.
  • • Tips for preparing and defending your agency against litigation.
  • • Greater safety awareness and the ability to handle emergencies.

 

The Workshops

Advanced Passenger Assistance
The Americans with Disabilities Act requires operators to be "trained to proficiency" to help those with disabilities. This hands-on workshop shows drivers how to handle their complex responsibilities with skill and sensitivity.

Conflict Avoidance
Stress is an everyday reality for the transit operator. And it can lead to conflict with customers, co-workers and other operators. This workshop is all about managing stress and developing the life skills to be a happier, healthier, and more productive employee.

Advanced Defensive Driving
Transit drivers can't control the weather, the traffic, and other people's driving. This course will teach them how to avoid accidents and keep their passengers safe.

Safety / Security / Evacuation
In this business, safety and security are Job 1. This workshop covers everything from post-9/11 security awareness to crisis management and evacuation to first-responder skills.

Quality Customer Service
Drivers, dispatchers, phone operators, and others are in the front lines of customer contact. Their behavior colors consumers' perceptions—and goes a long way toward determining your transit company's success. This course covers the finer points of internal and external customer service.

The Professional Trainer
The success of these workshops will be measured by the training you deliver when you return to your transit agency. You'll leave with the materials, curriculum and resources — plus the confidence and skills — you need, along with the training to deliver it effectively.

Here's what you'll take away from TransitSCORE

"Experts were on hand to give food for thought and action, but I feel your zeal and optimism were the catalyst for it all."

"The speakers were terrific! They combined laughter with learning and shared so many interesting suggestions and so much valuable information that I couldn't wait to bring them back to my co-workers."

"Being a trainer, I found most helpful the material on dealing with different types of drivers and their behaviors."

"I have never experienced anything like the trust walk. It really opened my eyes and heart to the obstructions of everyday life that a blind person or a person in a wheelchair faces."

"The seminars are simply fantastic."

"PennTRAIN courses are always informative with a friendly atmosphere."

"The best series of seminars I ever attended. Most relevant, interesting, and useful."

"I have often said that customer service is a lost art. This is quite possibly the most important course in the series"

Register for TransitSCORE or call 1-800-847-0333.

TransitSCORE Team